THE Anti-Corruption Commission has announced the launch of the Public Feedback Programme (PFP) to help reduce corruption by collecting feedback from the public.
Under the programme, the Commission is working in cooperation with relevant departments to gather public feedback through an SMS-based system. According to the PFP, citizens who receive services from government offices and departments will be sent questions related to those services via SMS using the short code “1111”, enabling the authorities to collect public responses.
The programme aims to improve the quality of services provided by government departments and organizations while reducing corruption. Through public responses submitted via SMS to the short code “1111”, the authorities will be able to identify service-related needs and weaknesses within government offices and organizations and make the necessary improvements.
In addition, coordination has been made with telecommunications operators to allow the public to respond to SMS messages at affordable rates, thereby encouraging broader public participation in anti-corruption efforts, the Commission said. — ASH/KZL
